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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Online banking assistant automated answers

Answers came very quickly and were precise. Reviewed on: 12th April 2021

Best Banking experience

I have been shielding for over a year and would have been unable to pay my bills or get cash if I didn’t have online banking. Anything I’ve been unsure of or needed to do, I was able to find out through questions online. Excellent service. Reviewed on: 12th April 2021

Isa reactivation

Very straightforward and easy to do Reviewed on: 12th April 2021

Good banking service

Easy to use and very helpful very good way to use rather than waiting in a queue on the phone Reviewed on: 12th April 2021

Very fast and easy to understand

Very fast and easy to understand Reviewed on: 12th April 2021

Answered my query quickly and satisfactorily

Easy to use online Cora. Would use it again. Reviewed on: 12th April 2021

Fast and helpful

Always give good advice and seem to know straight away what you need Reviewed on: 12th April 2021

Great service

Very quick and very helpful thank you natwest I can always rely on you Reviewed on: 12th April 2021

Excellent Service

Very fast and reassuring reply, a pleasure to deal with. Reviewed on: 12th April 2021

It was a simple process and easy to follow the prompts

As above. Easy to follow the prompts. It was a novel experience Reviewed on: 12th April 2021

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