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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

it is very quick and gives helpful responses

I had a query and messaged natwest on its messaging space, Cora was quick in response and very helpful Reviewed on: 12th April 2021

It could not have been any easier, brilliant

I found it very easy ,in fact easier than b4 when I had to call the helpline,wait ,explain ,then listen for instructions,it is a really easy way to communicate.thank you. Reviewed on: 12th April 2021

British bank award

Good and I am happy to reactive Reviewed on: 12th April 2021

Cora digital assistant

Cora very quickly detailed how to complete the task I was looking for. Reviewed on: 12th April 2021

Isually understanding communication

Excellent all around Very good answering my questions Reviewed on: 12th April 2021

Recommend

Very helpful and very knowledgeable Reviewed on: 11th April 2021

Cora is amazing

The digital assistant who can help with 90% of your banking and direct you further if it can’t assist to an advisor. Reviewed on: 11th April 2021

Helpful amazing

Put my mind at rest late at night thank you Reviewed on: 11th April 2021

Cora was very helpful

I found Cora efficient and easy to use Reviewed on: 11th April 2021

A time saver

It was very easy to use and saved lots of time calling or waiting for an agent to be free on an online chat Reviewed on: 11th April 2021

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