Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

my name is Cora, or Negan

Don't even know where they are. It wasn't till the last chat, after a lot homework.; when I felt I got somewhere. Reviewed on: 11th April 2021

clear precise instructions

straight forward simple precise instructions Reviewed on: 11th April 2021

Great service, fast, clear and to the point

I wanted to update my home address, it was a clear, smooth and fast to do with Cora (Natwest group) Reviewed on: 11th April 2021

Nicholas Bevan

they was really helpful and helped me to change my Address Reviewed on: 11th April 2021

Quick and clear

Resolved my query very quickly and clearly explained the solution to my problem. Reviewed on: 11th April 2021

Inquiring about a pending withdrawal from account

Nice clear instructions didn’t feel like I was talking to robot Reviewed on: 11th April 2021

it was easy to follow

good because i don't normally download statements Reviewed on: 11th April 2021

Speedy and relevant

Alerted by Cora to activity on my card. Sound advice and clear reassurance Reviewed on: 11th April 2021

Efficient and Innovative

It resolved my queries very promptly, precisely and innovatively Reviewed on: 11th April 2021

Excellent Service

Very easy to use. Quick response. Reviewed on: 11th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub