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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and efficient service

Changed address quickly and with no fuss. Reviewed on: 11th April 2021

Excellent service

Always receive excellent service, both online and in Branch. The online assistant is excellent, but there is always the option of ringing and speaking to an adviser. Having used both methods, I can say they are both excellent. Reviewed on: 11th April 2021

So easy

I was getting worried about not having a new card but Cora put my mind at rest Reviewed on: 11th April 2021

Great Help

It was easy to change my address and was very easy to use. Saved me calling someone and being put on hold for hours before being assisted. Helped me to be independent. Well done Cora! Reviewed on: 11th April 2021

NATWEST great bank to use.

I have been a Natwest customer for over 34 years and they have helped me through good and bad times. Customer service is great and the switching of accounts from personal account to mortgage account and then back was great and the advisors I spoke to were very profeesional and helpful Reviewed on: 11th April 2021

Always there to help

At least it can explain everything with out being on hold for hours Reviewed on: 11th April 2021

Cora reassured me I'm doing it right !

Dosent feel like a digital assistant, language used makes it feel like a human and pretty much always gets me on the right track within a few minutes. Can be quite daunting doing new things online, so handy to be able to double check with cora Reviewed on: 11th April 2021

Quick efficient answer

Very helpful and quick response. Nice and polite. Reviewed on: 11th April 2021

Quick, accurate and easy to use

Wasn't sure how to order a new cheque book but found the answer staraightaway. Reviewed on: 11th April 2021

Easy to understand.

I’m not computer literate but was easy to understand. And waiting for me to answer. Plus was helpful and answered my query which saved me a phone call and stress Reviewed on: 11th April 2021

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