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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

GREAT DIRECT ANSWERS

Easy direct answers that can be achieved immediately. Fantastic !! ! Reviewed on: 11th April 2021

Have always been helpful when I have been trying to sort banking details

Have always been helpful and pleasent and have generally managed to sort out the problem Reviewed on: 11th April 2021

Reactivating ISA

Very quick and extremely helpful. Thank you Reviewed on: 11th April 2021

Good servie

Great service, useful interface constant options Reviewed on: 11th April 2021

Easy

Cora did it all for me I only had to read a statement and press the yes button could not have been eraser Reviewed on: 11th April 2021

Excellent and efficient service.

I had a query regarding my Direct Debit. The automated answering service appeared and answered my question straight away. Thank you. Reviewed on: 11th April 2021

Perfect service

Answered question straight away, quick easy process Reviewed on: 11th April 2021

Bank card query

The response was quick and helpful to me Reviewed on: 11th April 2021

quick efficient service

easy to use and quick service saved a trip to town! Reviewed on: 11th April 2021

Like a real person

Cora is so intuitive that it's easy to forget she's not a real person. Reviewed on: 11th April 2021

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