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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,059 reviews, last reviewed 30th Mar 2026
100% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026
Wayne T's avatar
Wayne T

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Informative and useful

5
Was a great help I would use again Reviewed on: 11th April 2021

It was simple to follow and answered my question

5
My experience was that my question was answered straightaway and the instructions were simple to follow Reviewed on: 11th April 2021

Fast and easy

5
Very helpful member of your staff made my request very easy Reviewed on: 10th April 2021

Very helpful and good service

5
I get very quick reply and I am happy with the service Reviewed on: 10th April 2021

Quick and efficient service

4
Was able to solve a simple problem with 5 mins. Reviewed on: 10th April 2021

Super fast help

5
Immediate response to my query and an answer within seconds. Reviewed on: 10th April 2021

rapid response to my question

5
I was not expecting any help in navigating to tax cert, just ages of searching. with Cora's help it took minutes Reviewed on: 10th April 2021

Great system

5
Super easy to use and got my issue sorted Reviewed on: 10th April 2021

Excellent service

5
Questions answered quickly and fully Reviewed on: 10th April 2021

great service

5
Cora was ace and really straight forward Reviewed on: 10th April 2021
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