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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant service

Query answered quickly using very easy to understand instructions such an amazing service Reviewed on: 10th April 2021

Speedy response that sorted out the problem

Needed help to cancel a recurring payment. I received speedy, effective advice. Reviewed on: 10th April 2021

Super quick and efficient

Query resolved in under 90 seconds Reviewed on: 10th April 2021

Very helpful

Unlike other digital assistants I have used so informative and useful Reviewed on: 10th April 2021

Helping hand

Think Cora is a great help to older people like myself who cannot always remember things; especially as we are instructed never to write passwords etc down. Reviewed on: 10th April 2021

Quick

Quick response to question asked Reviewed on: 10th April 2021

Change of address

Incredibly easy and quick to do. Just look under Your Details and keep pressing Yes/No buttons. Reviewed on: 10th April 2021

Solved my problem

I had a debit on my account that I did not recognize Reviewed on: 10th April 2021

Easy to use

Yes and no questions straight to the point and was able to solve my problem straight away. Reviewed on: 10th April 2021

Really helpful

really helped me sort it all putt Reviewed on: 10th April 2021

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