Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy and quick access to online chat

Very quick and easy way to communicate with a digital assistant ! :) Reviewed on: 10th April 2021

Satisfied

Cora answered the questions that I asked Reviewed on: 10th April 2021

Fast and easy

Very good customer service, easy and active Reviewed on: 10th April 2021

Cora

On this occasion Cora managed to help with my query but to be a perfect assistant, she would need a lot more information to be inputted Reviewed on: 10th April 2021

Bad banking service

I’ve been a subject to victimisation for my ethnicity on telephone banking services. I was treated unfairly and hanged up by mr Callum from faster payment team, when asked to speak to a senior staff to resolve my queries in regards to frozen funds when making a transfer to my relatives account. Mr Callum was being difficult, asking me to obtain a bank statement of the person I’m paying the funds to, that really unusual practices. And then mr Callum would not accept that I’ve passed all security questions for access to my account and deemed that I go into the branch to prove my identity, unusual. This whole irrelevant excuses started when I clearly consented to proceed to transfer my funds to my relatives account but mr Callum kept referring I’m falling a victim to fraud and it’s the reason why he won’t transfer my funds into my relatives account unless I go into the branch with my relatives bank statement to show I’m sending funds into legitimate person. This is really bad practice and then i called back again to lodge a complaint and the customer service member read the notes in my account and cleared all security questions, but won’t lodge my complaint because he believes I need to provide proof of legitimacy and clearly I’ve had to provide all necessary documentation to be an account holder in the first place. The just won’t comply that I’m going place a complaint and kept making excuses let alone completing my transaction queries. I been hanged up on again and I feel this would not happen if my ethnicity was any different, I felt victimised by both the customer service members because they kept referring unusual practices for an excuse. Really disappointed with the customer service and the banking practices. I’m going to let my Facebook and tik tok friends know about the treatment I’ve received from NatWest Bank. Reviewed on: 10th April 2021

Quickest effective bot experience

Most bot experiences have been frustrating and circular, this time is my first effective and quick one. Reviewed on: 10th April 2021

A courteous, prompt, non-patronising, helpful response.

I was a little anxious about using my new card reader, but after Cora realising my apprehension and guiding me easily through the process, it went very smoothly and the steps were easy to follow. Reviewed on: 10th April 2021

Helpful AI

It's precise and quick. It asks minimal targeted questions. Helps in speedy resolution Reviewed on: 10th April 2021

Good experience!!

Very satisfying. Does what it says on the tin!! Reviewed on: 10th April 2021

easy efficient

so easy to use ask question , thorough answer Reviewed on: 10th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub