NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Professional and fast online support service

I was delighted with the ease and speed at which I was able to make changes to my account using the Natwest Digital Service Cora. I was able to do this in the comfort and safety of my own home with no queues and it was straightforward and I was guided through step-by-step. i would highly recommend Natwest Bank who i have been with for 35 years and their Digital Service Assistant Cora who makes my online banking so much easier than trying to visit a branch. Thank you. Reviewed on: 10th April 2021

Good service

my question was answered quickly Reviewed on: 10th April 2021

Brilliant Cora!

Easy to follow and understand. I am 70 yrs old and usually have to ask my Son Andrew, to help me, or do it for me! But he is working abroad, so I have to" have a go" by myself, Wish me luck Cora, and help me NOT to make a fool of myself !! Reviewed on: 10th April 2021

Easy to understand with such help from cora.

I am old so need a little more care and Cora supplies that need I am old and slow but not stupid Reviewed on: 10th April 2021

Easy to follow guidance

I found the process simple to follow and very fast. Although a simple task it allowed me to complete at my convenience Reviewed on: 10th April 2021

Excellent Bank with Excellent Service

I have used this bank for over 20 years and whenever I have needed help they have been there. Their app is very easy to use and I couldn’t be without it Reviewed on: 10th April 2021