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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

easy peasy!

Just so easy! I put off changing my information for months during lockdown as I couldn't go into the bank to talk to anyone. I feel silly now as it couldn't have been easier! Thank you for always surprising me Natwest. Reviewed on: 10th April 2021

Easy and Smart!

Nobody enjoys wasting time while looking after finances. The NatWest app is incredibly user friendly with immediate responses to queries any time of day by sms digital assistant Cora. Great features in setting budgets to painlessly keep your finances healthy. Simple to use and colourful too! Reviewed on: 10th April 2021

Great Banking service

I have been with NatWest for over 50 years, superb service and recommended. Reviewed on: 10th April 2021

Unbelievable quick with my query

Problem solved in one minute. Great addition to my on line banking. Reviewed on: 10th April 2021

Great chatbot!

The Natwest digital assistant was able to sort my queries quickly and easily. Reviewed on: 10th April 2021

Very good service

Quick and painless help, much easier that waiting on a phone line! Reviewed on: 10th April 2021

Great experience

Answered my question promptly and no fuss Reviewed on: 10th April 2021

Use of online resources

Natwest has a secure and very easily used online system in place. 'Cora' is a quick option for rapid response to questions. ideal as phone queues are never a good option. Reviewed on: 10th April 2021

Quick

No waiting for phones to be answered. Quick and efficient. Reviewed on: 10th April 2021

Quick response app

Easy to use and quick to explain issues Reviewed on: 10th April 2021

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