NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

ONLINE

VERY GOOD XXXXXXXXXXXXXXXXXXXXXXXXXXX Reviewed on: 17th March 2023

good service

Just general use of banking system Reviewed on: 17th March 2023

Helpful

Very helpful to me in all my queries Reviewed on: 17th March 2023

doesn't understand what i want

I have a problem with a tranbsaction, I live abroad, I asked how to contact natwest. Cora did not understand what I want Reviewed on: 17th March 2023

very humble in reply

having a good communication...pure in performance Reviewed on: 17th March 2023

Smart and simple

Good for quick query. Informative and a easily reachable. Reviewed on: 16th March 2023

good and friendly, but never really gets to the bottom of the issue.

Quite efficient and useful for when the call handlers are not available, but very limiting and does not usually resolve the problem. It always ends with advice that I have to call in anyway! Reviewed on: 16th March 2023

Good

VerrushjskejshjakwndnsjsjjfnxGood Reviewed on: 16th March 2023

Dreadful!!!

I tried to call NatWest’s switching team yesterday as there was apparently a problem with my switch. After nearly half an hour of being placed on hold and passed around 4 or 5 different departments I was sent to a lady’s answer machine who asked me to email her then was told the “line was closed”. Is there just one person working in the switch team..?!! Then I’ve tried Cora as suggested in your text message, only to be left with no chat with anyone (except myself) and no interaction from anyone, person or computer. I’m incredibly frustrated and annoyed with the whole switching process so far and seriously reconsidering the switch if this is the customer service offered by Nat West. Reviewed on: 16th March 2023

Always content after seeking assistance

Patient with my lack of technological now how.enthusiastic and extremely knowledge re problems I may have.i never feel that Inhabited when I need to call. The question are minimal. Reviewed on: 16th March 2023