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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy

Took couple minutes to answer my question without me having to wait on phone Reviewed on: 10th April 2021

Peace of mind

Worried about my new card but cora put me at ease with the answers Reviewed on: 10th April 2021

Cora is very helpful

When ever I’ve had an online account problem Cora has always been there Reviewed on: 10th April 2021

Mark blackwood

Great service...it was a big help and it explained things easy to understand. Reviewed on: 10th April 2021

Payments nit authorised

Quickly sorted out my problem to stop cancelled funds leaving my account Reviewed on: 10th April 2021

Customer help

Needed to do something change details was done without any hiccups Reviewed on: 10th April 2021

Very helpful

When it comes to money matters it is very easy to panic because I was worried about how I received a new card and if scammers would get to my information. So used the online banking chat knowing it would be secure and my question was answered within seconds. It was brilliant Reviewed on: 10th April 2021

Quick review

Very good very quick and good information Reviewed on: 10th April 2021

The best I know

Quick answer for any queries friendly brunches and precise Reviewed on: 10th April 2021

Speedy response

A quick and helpful response saving me from having to wait ages on the phone to be connected to a member of staff. I will definitely use this means of communicating in future. Well done NatWest. Reviewed on: 10th April 2021

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