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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great service

The reply was quick and helpful all my questions answered immediately. Very professional person and very knowledgeable. Reviewed on: 10th April 2021

Awesome

Replied to my message instantly, and solved my issues straightaway. Very impressed! Reviewed on: 10th April 2021

Excellent service for over 35 years

Excellent service for over 35 years Reviewed on: 10th April 2021

Efficient and helpful

Queries are answered quickly and advice is vey helpful Reviewed on: 10th April 2021

Super quick and easy!

Finally a digital assistant that is actually helpful. Would definitely use this service in the future Reviewed on: 10th April 2021

Responsive

Needed to advise card not replaced yet. Cora answered my query Reviewed on: 10th April 2021

Information supplied quickly

By using the app I obtained the information I requested in a timely manner. This was a much easier and less stressful experience than trying to obtain the information by phone and avoided having to wait in a lengthy queue. Reviewed on: 10th April 2021

No complications, responsive and personable for a robot

I find this service helpful and easy to use. It’s good to get a response outside of working hours. Better than waiting on the end of a phone for hours. Reviewed on: 10th April 2021

Simple

Straightforward and easy to use Reviewed on: 10th April 2021

Very quick and smart

It was almost as good as chatting with a person. Reviewed on: 10th April 2021

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