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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

So quick!

Cora understood my query straight away! I said my debit card was about to expire this month and thought I should of received a new one by now. Cora explained it expires at the end of the month which gives me plenty of time and I should receive my card a week before the end of this month. Saved a phone call, time and effort. Thanks Cora Reviewed on: 10th April 2021

Cora answers

It was explained well and easy to follow.. Reviewed on: 10th April 2021

Brilliant so quick and easy

A bit wary to start with but so easy and quick would not hesitate to used again if I had any other queries Reviewed on: 10th April 2021

Excellent service

Quick response to my question. Problem solved without a tedious telephone call pressings so many option to get through to an assistant. Amazing service, well done Nat West. Reviewed on: 10th April 2021

Bank Transfer Query

Moving House and I had a large transaction to be made to my solicitor- thought it would take some time to arrange - which I didn’t have - contacted Cora to ask the question and within minutes was presented with a few options to resolve the situation and it won’t take days - only hours - great reassurance from My Bank Reviewed on: 10th April 2021

Please surprise

I was quite dubious when discovering I was not speaking to a person. However, Cora answered my question quickly and was very polite. If you didn’t know it was digital you may not notice. Reviewed on: 10th April 2021

Instant accurate response

I needed to ask a simple question, but didn’t want to have to ring a call centre. Cora responded instantly, and gave me a selection of options. After choosing the correct one, she was able to answer my question quickly! Reviewed on: 10th April 2021

Works well

In app msg system. Feels intuitive and is secure. Knows to hand you on to a customer service person too who responds quickly. Reviewed on: 10th April 2021

Natwest Bank

Great service always and perfect staffing. Reviewed on: 10th April 2021

Quick and easy

I found it quick and easy and no passwords Reviewed on: 10th April 2021

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