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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant & helpful

The on-line Banking for NatWest is superb and I can always achieve what I want. Also their digital assistant works much better than other I have experienced. Reviewed on: 9th April 2021

Reactivation of isa

All done quickly and mostly done for me Reviewed on: 9th April 2021

Easy, helpful and straightforward

Gave me all the help and information I needed without having to call or visit a branch. Reviewed on: 9th April 2021

Dreadful, ineffective, time wasting non-functional

I have used CORA on many occasions. IT has never produced a useful output. It delays access to ssomeone who can help. It is very laggy and often answers question two or free behind teh conversation. It sometimes hangs saying its is typing for ten minutes at a time. A simple FAQ is a hundred times mor euseful and effective. From a technical point of view however advances teh technogy actually used it performs worse than a simple keyword matching program such as ELIZA. Bad concept, poorly executed, simply burns time producing nothing but frustration. Reviewed on: 9th April 2021

Good product

Easy to use...good product for its purpose in making life easier. Reviewed on: 9th April 2021

Quick and easy to unferstand

Husband had a problem with his PIN. Very efficient service Reviewed on: 9th April 2021

easy quick efficient

Easy access and quick response to questions with ease Reviewed on: 9th April 2021

Prompt and efficient service.

Excellent service and very quick. Easy to use. Reviewed on: 9th April 2021

Very happy with your service

Very helpful and fast .and was able to understand everything thank you Reviewed on: 9th April 2021

Cora was great.

Cora make things really easy and get it done with no complication. Reviewed on: 9th April 2021

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