NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good

Good helpful staff and online banking. Reviewed on: 15th March 2023

Statement request

Supposedly Cora had it all sewn up. Then I gey a message more info needed. Chat to Cora. Except Cora isn't working. Urgent need for paper statement now delayed. Thanks for a lousy service. Reviewed on: 15th March 2023

Good

Cora is good, easy to use , resolved my problem Reviewed on: 15th March 2023

Simply amazing!

Cora is always been a great help. Especially when you need the answer to your question righr there and then. Reviewed on: 15th March 2023

Absolutely useless

Have tried a couple of times and both times total waste of effort 0/1000 Reviewed on: 15th March 2023

Mr Hassan Amer

I can’t send you my id to open my accounts Reviewed on: 15th March 2023

Not happy

Cora is of no good if it goes to sleep on customers who need help. This is rubbish we dont need. Reviewed on: 15th March 2023

Do not help me anyhow.

I need to cancel a switch and it can not do it. It says that will pass with an agent, but I have been trying for 3 days and still not happening. And I need to do it online because there's no telephone number and when I found one, they say because I applied online, it has to be cancelled online... Reviewed on: 15th March 2023

Cora doesn't work gave up switching bank account

Tried contacting 5 times via Cora without success. It has been 10 days and my account has not been switched. Cora is useless. Don't bother. Reviewed on: 15th March 2023