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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Super Support!

Cora has been incredibly useful when needing questions answered….. get some through to the right team quickly if they can’t answer it for me!! Reviewed on: 14th March 2023

super efficient

My experience with cora has always been good, really quick, clear and convenient. love it Reviewed on: 14th March 2023

Useless

I found using Cora VERY FRUSTRATING, Cora said that I was going to be connected to a colleague. Still waiting to be connected, absolutely useless and a total waste of time. Reviewed on: 14th March 2023

5 Star

5 Star its really really useful and all services Reviewed on: 14th March 2023

Good luck Cora

Cora, is definitely one of the best computers, she actually works. Have you noticed most computer’s like Cora are women, we are the best! Reviewed on: 14th March 2023

RBS has been great so far

I am happy since switching the experience has been good so far my only issue is that switching a joint account appears too confusing but my sole account has been brilliant thanks. Reviewed on: 13th March 2023

Divorce is complicated

I do not see boxes or fields for people to write my information Reviewed on: 12th March 2023

Struggled to set up online banking ad found that while tge agent was pleasant they kept referring ne elsewhere.a phone call to help out would have been better

Pleasant staff but solutions provided unsatisfactory and feel I was passed on Reviewed on: 11th March 2023

Easy

Easy to access, easy to use, easy to understand, easy to get the information needed. Reviewed on: 11th March 2023

Cora

I find the Cora banking app assistant very helpful and efficient in dealing with your issues and problems promptly and always resolves them within a few days five stars for cora Reviewed on: 11th March 2023

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