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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to follow and quick to react

Needed to reactivate ISA given clear and easy to follow advice. Reviewed on: 4th April 2021

Fast and accurate

Simple and efficient information at your finger tips Reviewed on: 4th April 2021

Hassle free

No hassle no put on hold no confusion just straight forward hassle free answer and quick Reviewed on: 4th April 2021

Please with Help

I got the help I needed and not easy for me But it was made easy and got sorted thank you Reviewed on: 4th April 2021

So easy

Very rarely have I spoken to a bot and it been anything other than an annoying barrier to talking to somebody who could actually help me. But this time, it did what I needed it to, and the interface was honestly great. They somehow simulated that feeling of someone being there listening to you. Reviewed on: 4th April 2021

Change address

Straight forward done in minutes! Reviewed on: 4th April 2021

Answer to a question

Asked the question and got an immediate reply that explained fully. Great invention for customer queries. Reviewed on: 4th April 2021

MrNicholas Cousins

Very simple,quick and efficient Reviewed on: 4th April 2021

Cora Assistant Review

The assistant asked the right questions, understood my problem, gave quick and efficient responses, impressive Reviewed on: 4th April 2021

Security assured

Having had issues with unsatisfactory service in the past,as a pensioner who has been very hesitant about using online banking, we now feel assured of 100% safety with Nat West online banking. Also, up to now have found chat lines to be unsatisfactory but 'Cara' was easy to speak to and solved the problem in no time. Reviewed on: 4th April 2021

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