NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora

Quick and easy to carry out what I needed Reviewed on: 3rd April 2021

Order Replacement Reader

Not having used my online banking for quite some time, Cora was an instant assistant to navigate me to Security to order a replacement card reader. A very helpful tool indeed. Reviewed on: 3rd April 2021

Never let me down

I have been banking with NatWest for over 40 years. Despite a few rocket moments 20 or so years back, I have always received a very good service. Your mobile banking app has improved incredibly since I first started to use it in 2012.. I use the app everyday and would be lost without it. Reviewed on: 3rd April 2021

Excellent service

I was concerned that my bank card was late. Cora reassured me and explained some things that I was unsure about. 10 out of 10. Reviewed on: 3rd April 2021