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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good day Banking

Very helpful & polite it has always been a pleasure Reviewed on: 3rd April 2021

Great Bank

Very delighted with NatWest And always there to help you Reviewed on: 3rd April 2021

Problem logging in

Problem was sored out and will try again later. Reviewed on: 3rd April 2021

Easy to follow

Was easy to follow and information given was easily understandable Reviewed on: 3rd April 2021

Easy as one two theee

My interaction lasted less than five minutes I wrote one thing and my question was answered with multiple paragraphs explaining everything I needed to know Reviewed on: 3rd April 2021

Very good

Very easy to use and understand Reviewed on: 3rd April 2021

Quick and easy response

Excellent service, responsive straight away Reviewed on: 3rd April 2021

Quick response

Cora was quick to answer & put my mind at rest Reviewed on: 3rd April 2021

Easy cora

Was in a hurry, had a bit of banking to take care off, cora made it easy Reviewed on: 3rd April 2021

satisfied,,

My experience is very good ,, I’m really satisfied for the online help service Reviewed on: 2nd April 2021

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