NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

brilliant

so quick and simple to use, plus didn't have to mess around getting through on the phone Reviewed on: 2nd April 2021

Taking good care of my cash

Always know its safe and one less worry. Reviewed on: 2nd April 2021

Easy, convenient and quick

I had to change my address and Cora was able to make the process easy, convenient and quick. Reviewed on: 2nd April 2021

banking help

very good quick and efficient service Reviewed on: 2nd April 2021

Cora is great

My query was dealt with quickly. Reviewed on: 2nd April 2021

Great help

Cora was really helpful, it only took few minutes to find out what I needed Reviewed on: 2nd April 2021

Very happy

Got the answers I needed without any bother or waiting around for someone to pick up Reviewed on: 2nd April 2021

Very user friendly. Answered my query promptly.

My pin was locked. Using your CORA service was straightforward and user friendly. My query was answered promptly. Very satisfied. Great service. Thank you. Reviewed on: 2nd April 2021