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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use, clear response

Quick and easy, issue resolved immediately using Cora Reviewed on: 2nd April 2021

Speedy process

Cora made changing my address very simple and quick, there was no queue or time spent on hold. Reviewed on: 2nd April 2021

Excellent

Very precise and quick response. Answered my query to me entire satisfaction. Reviewed on: 2nd April 2021

Cora

This innovation is really good and very easy to use. Would really recommend Reviewed on: 2nd April 2021

Great!

Accessible, friendly, and easy to use. Cora provides an interactive experience that helps to the get tasks done. Reviewed on: 2nd April 2021

Quick and easy

Found instructions easy to follow. Reviewed on: 2nd April 2021

great service

profesional and precious ****** Reviewed on: 2nd April 2021

Asked about NWB credit cards and one second later came the response

Very quick and efficient . I have no more words to say as the whole interaction was about 15 second nds Reviewed on: 2nd April 2021

a great assistant who guides your banking smoothly

we have never been the best at fixing our problems at the bank, a lack of social skills truly was a hindrance, plus we were never sure if what we were doing was a good idea, however cora has been an amazing help by guiding us through the process and not having to use social skills really helped out 10/10 Reviewed on: 2nd April 2021

Outstanding NatWest service

Helpful, clear, concise with my best interests taken into account. Reviewed on: 2nd April 2021

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