Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Straight forward and simple

First class straight forward and made everything very simple and concise Reviewed on: 2nd April 2021

So easy and quick to use

I find it difficult to talk to people on the phone because I have a toddler who always seems to need me when I'm doing something important. So using Cora was so great because I don't need to repeat myself so the person on the line can hear or understand me. Plus I completed what I needed to do within minutes. Reviewed on: 2nd April 2021

Excellent reply time

Excellent service and reply time Reviewed on: 2nd April 2021

Coral help

Great application. Easy online help ..took few minutes to sort out Reviewed on: 2nd April 2021

Great Service

Very quick response to my question and easy to answer and dealt with within minutes Reviewed on: 2nd April 2021

Helpful advice

Clear communication when needed Reviewed on: 2nd April 2021

Bank awarded

I needed help to set up online banking so I’m not struggling as I have been doing for year or so Reviewed on: 2nd April 2021

Good chat

I asked a question and my reply was very clear and very helpful, and also went on to ask if there was anything they could help me with . Reviewed on: 2nd April 2021

Satisifed customer

Vwry fast and easy to use. Easy to understand quesrions and answers Reviewed on: 2nd April 2021

Excellent service

You just type in what your problem is and it gets sorted very quickly. Very easy to use, just treat like you are talking to a real person. Would highly recommend. Reviewed on: 2nd April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub