Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent quick service

Excellent experience answered my query quickly and successfully Reviewed on: 2nd April 2021

Best bank

Always willing to help me I will never change banks Reviewed on: 2nd April 2021

Much easier than your typical digital assistant.

Cora is very easy to use and made my request much easier than I imagined it would be. Reviewed on: 2nd April 2021

1st time use, brilliant thought process behind the RPA/Bot development great work to all involved.

Great user experience all round! Reviewed on: 2nd April 2021

Great

Brilliant , simple, helpful particularly for people who are not tec Davy. Reviewed on: 2nd April 2021

Good service

Answered my question promptly and in full Reviewed on: 2nd April 2021

Great bank and great service

Really good service, quick messenger app via banking app, great display and easy usage of app Reviewed on: 2nd April 2021

Easy to use

The service was very user friendly and it was good to be able to sort out my savings needs without going into branch or spending time on the phone, great service Reviewed on: 2nd April 2021

Great service - easy to access

Easy to access - gave the relevant info quickly - much appreciated! Reviewed on: 2nd April 2021

Cora support

Easy & clear instructions to assist you quickly Reviewed on: 2nd April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub