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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful bank and I have been using it for over 40 years

The NatWest has never disappointed me. Allthe staff are efficient and polite and helpful. Reviewed on: 2nd April 2021

Very quick and easy to access and answered questins in easy to understand answers

Quick easy and sorted my problem politely Reviewed on: 2nd April 2021

the bank is always helpful

CORA is excellent and available at all times. Speedy replies to any questions with connections to agents if necessary. Reviewed on: 2nd April 2021

Very slick app

Very slick app with lots of good features. But I wish they would sack Cora. Bit too self-satisfied Reviewed on: 2nd April 2021

It's OK

That is my first time when I used the help of them Reviewed on: 2nd April 2021

Quick any easy

Had a question about cancelling a direct debit. Was quickly and easily told how to go about doing this. Reviewed on: 2nd April 2021

Easy

Change of address easy and straight forward to action. Would recommend A** Reviewed on: 1st April 2021

Quick and relevant

My ISA needed renewing and Cora was ready to do it straightaway with access to all the relevant info. It was quick and efficient. Reviewed on: 1st April 2021

Very efficient

Anytime support - instant response Reviewed on: 1st April 2021

Change address

Very easy and quick help from cora assistant Reviewed on: 1st April 2021

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