NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

its easy to ask

Its understandable way and solved all queries Reviewed on: 3rd March 2023

Talking to a computer

It can't resolve any problem that does not fall into the computer programme. Like talking to a brick wall if you want information about your account. Reviewed on: 3rd March 2023

Total crap

Referred me to a switch team that never answers, I'd been waiting for 2 hours in total (1 hour each time) and no one ever came. What a joke! Reviewed on: 3rd March 2023

Amazing

Love Cora she's so helpful thank you Reviewed on: 3rd March 2023

Brilliant hassle free help

I was expecting my new debit card and was able to access information quick and hassle free Reviewed on: 3rd March 2023

very very usefull

One of the key benefits of support chat AIs is their 24/7 availability, which means that users can get assistance at any time, even outside of business hours. This can be particularly useful for international companies or businesses that operate across different time zones. Moreover, support chat AIs can also help businesses reduce their support costs by automating routine tasks and freeing up customer service representatives to focus on more complex issues. This can lead to improved efficiency and faster response times, which can enhance the customer experience. The effectiveness of a support chat AI largely depends on the quality of its programming and the accuracy of its responses. A good support chat AI should be able to understand user queries and respond with relevant and helpful information in a timely manner. It should also be able to handle multiple conversations simultaneously without compromising the quality of its responses. Another important aspect of a support chat AI is its ability to learn and adapt over time. By analyzing user interactions and feedback, a support chat AI can continuously improve its responses and provide more personalized assistance to users. In summary, a support chat AI can be a valuable tool for businesses looking to enhance their customer support capabilities. By providing users with 24/7 assistance, automating routine tasks, and improving response times, a support chat AI can help businesses improve efficiency, reduce costs, and deliver better customer experiences. Reviewed on: 3rd March 2023

Absolutely useless. I would write more but part of crap system is limited character use

Totally unfit for purpose. But no alternative so customers are stuck with it…. Or move accounts which I will do as soon as issue sorted out …. And it’s a minor issue tha5 is largely irrelevant but has allowed to become a deal breaker by this crap sysyem Reviewed on: 3rd March 2023