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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Efficient service

Quick to reply, useful advice fast service Reviewed on: 28th March 2021

Easy to use. Very helpful.

Quick response. Answered my queries with a clear and concise reply. Also provided a instructional video for extra help. Reviewed on: 27th March 2021

Extremely helpful

Cora helped to answer my mortgage questions and changed my address for me – a quick and efficient service, nice one Cora! Reviewed on: 27th March 2021

Engaging

Cora recognized the reason for my message, and offered options to select from, to meet my enquiry. Reviewed on: 27th March 2021

Quick & helpful

Quick & helpful made reactivating my isa really easy saving a trip in branch Reviewed on: 27th March 2021

Very easy to use

In the past I have found it difficult/ time consuming to update any of my details with any of my banks. I had no idea of this digital assistant until today. I had been putting off changing my details recently so I was quite surprised by this digital assistant and how quick and easy it was. Saved me loads of time. Reviewed on: 27th March 2021

Great service

Sorted my problem.straight away Reviewed on: 27th March 2021

Helpful Bank

Have always had a hassle free experience with NatWest Bank Reviewed on: 27th March 2021

Simplicity for online banking

I am a non tech senior and needed help to transfer funds to buy property. Cora made it easy. Reviewed on: 27th March 2021

Seamless process

Coral resolved my query within 2 minutes. When I saw I was chatting to a digital assistant I automatically had the dreaded feeling of here we go. I was proven wrong. It was actually faster than chatting via the app to a customer service member! Reviewed on: 27th March 2021

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