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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great help

Had an issue with setting up a new payee. Cora resolved this in just a few minutes. Reviewed on: 24th March 2021

Clear and informative

Instructions were clear, information was clear and able to understand Reviewed on: 24th March 2021

Satisfied

Subscription was being processed after a cancellation ; Cora supplied information how to stop it happening Reviewed on: 24th March 2021

Quick and easy service. Great A plus

The change of address details was quick and easy to complete. very professional service Reviewed on: 24th March 2021

Finally a Chatbot that works!

I enjoyed interacting with Cora who was available out of hours to ‘talk’ me through what I needed to do. With language that’s very realistic and careful checking of customer response I found it easy to use, quick and accurate. Go Cora!! Reviewed on: 24th March 2021

great

easy and clear helped so much during pandemic Reviewed on: 24th March 2021

My bank

I have used Nat West Bank for many years because they offer the best sevices Reviewed on: 24th March 2021

Quick and easy

So quick and convenient to use the app when required Reviewed on: 24th March 2021

Looks and performs good.

So easy to use for us senior people. Reviewed on: 24th March 2021

Very helpful

Helped straight away I very happy Reviewed on: 24th March 2021

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