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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant

It's so easy to get help this way . Can't believe I don't have to que to sort out banking stuff Reviewed on: 23rd March 2021

Simply everything I need.

I’ve been a NatWest customer since before they were NatWest! Some 50+ years in UK, & 10 years living abroad. They make everything simple for me which is what I need for online & remote personal banking. Reviewed on: 23rd March 2021

RELATIONS MANAGER

EXTREEMLY BAD RELATIONSHIP MANAGER Reviewed on: 23rd March 2021

Very efficient and simple process

I wanted to change my business address and it was very quick and efficient without speaking to someone. Reviewed on: 23rd March 2021

Easy as pie

Its the quickest and easiest way to speak to bank Reviewed on: 23rd March 2021

Efficient, effective, easy

It was really easy to use and very efficient. I didn't even have to message or type hardly anything due to the selection boxes, it was a very easy yo use and a slick process Reviewed on: 23rd March 2021

Very Prompt Solution

My initial question was answered promptly. I would have no hesitation to use the chat service again Reviewed on: 23rd March 2021

Amazing service

helped a lot ! very easy to talk to Reviewed on: 23rd March 2021

The service i recieved was friendly, clear and fast.

The experience has been great, even through the difficult times we are under. Reviewed on: 23rd March 2021

Efficient and comprehensive and prompt service is what you get

I needed to reactivate an account, this was done efficiently and painlessly in a simple and effective way Reviewed on: 23rd March 2021

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