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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

It was very quick and easy

5
I thought it was going to be difficult but was the opposite Reviewed on: 23rd March 2021

Easy to use

5
I've found solutions each time I have consulted Cora, or been passed to someone who could help Reviewed on: 23rd March 2021

Brilliant

5
Fantastic and very simple to follow Reviewed on: 23rd March 2021

Efficient service

5
My query was dealt with professionally and efficiently. Very pleased! Reviewed on: 23rd March 2021

Thanks Cora

5
Very simple to follow. No problems at all. Reviewed on: 23rd March 2021

Easy peasy

5
Very quick and easy using Cora. Simple but effective Reviewed on: 23rd March 2021

Easy to use

5
Whenever I need help with my queries I can go and find the answer anytime day or night Reviewed on: 23rd March 2021

Quick friendly reliable

5
Great service highly recommend Reviewed on: 23rd March 2021

Easy To Use

5
Cora is easy to use and capable of answering most questions. She is also able to pass me through to a real agent, which is very helpful. Reviewed on: 23rd March 2021

Quick response

5
This was my first time using this chat which was very quick for them to respond d Reviewed on: 23rd March 2021
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