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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great help

Great help in sorting out an issue with one of my accounts. Reviewed on: 22nd March 2021

Helpful

Quick and efficient so easy to use recommend Bat West anytime Reviewed on: 22nd March 2021

Online question Service

Very easy to find what I was looking for, and the Q & A took me to what I needed to go to, pretty quickly and solved the issue. Reviewed on: 22nd March 2021

Amazing, efficient experience, making banking easy

Cora was able to help with my request within minutes. Reviewed on: 22nd March 2021

Information on holiday refunds

I thought it would be very difficult to ask for help on non-payment of holiday refunds but my questions were answered very quickly. Reviewed on: 22nd March 2021

Amazingly useful innovation

I recently changed my address using the digital assistant. It took 2 minutes at the most, and was extremely fast and straightforward, and completely stress-free. Reviewed on: 22nd March 2021

Fantastic. An innovative service that evolved to deal with the Pandemic

Really quick and quite exciting! Reviewed on: 22nd March 2021

Great online service

Online service easy to use and questions dealt with quickly and simply Reviewed on: 22nd March 2021

easy to use

Easy to access. Quick to access. Clear instructions and very easy to use. Reviewed on: 22nd March 2021

Straightforward and easy to use

Was able to close an account using Cora - something the previously would have involved a long conversation on the telephone. Reviewed on: 22nd March 2021

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