NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

It tries to help or else engage executive, who can chat and resolve issues.

Some of the phrases, it does not catch, what user wants Reviewed on: 16th February 2023

Cheap and unhelpful

Cora must cost a lot less than paying real people to help customers. However, it is of minimal help, barely understands human speech, and is frustrating and alienating. A list of answers to FAQs would be about as useful. Reviewed on: 15th February 2023

Great chat

Cora was very helpful. I needed to speak to a person but it was still good to go through her first Reviewed on: 14th February 2023

Cora is the OG

Honestly you don't even need to go into the branch or online! Cora is all you need! Reviewed on: 14th February 2023

I asked to speak to the man in charge for religious reasons and was hung up on

I got hung up on by "your" agencies when a bank aplied for a loan Reviewed on: 14th February 2023

network

excellent staff. Always there to help with dignity Reviewed on: 13th February 2023

ABSOLUTE CRAP !!!!

NO HELP WHATSOEVER<JUST LOOKED ONLINE LIKE I HAD Reviewed on: 13th February 2023

probably the worse ai assistant I've used in a long time

Useless, add when you lose your temper you get a telling off for being rude. Its a bot - there is no concept of rude... Reviewed on: 13th February 2023