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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Super quick responses

Almost as if I was talking to a real person. Top notch service! Reviewed on: 20th March 2021

Yep

My experience was very clear clear and easy Reviewed on: 20th March 2021

Easy banking

Both app and on line banking are so easy to use. Cora is really good and answered my question straight away. Like that I can use any time. X Reviewed on: 20th March 2021

Many thanks for your help and support please

Very good experience thanks again for your help and support Reviewed on: 20th March 2021

Digital support to match digital lifestyle

C is for Courteous O is for Outstanding R is for Remembering A is for Aware CORA Reviewed on: 20th March 2021

Very good service for many years

Been with NatWest as stated above for many years and been very happy with all the services provided. Reviewed on: 20th March 2021

Always get immediate help

I had a problem I could not resolve quick chat with Cora was all it needed . Thank you as always Reviewed on: 20th March 2021

Easy, quick changes instead of long phone calls

This made it much easier to update my details, when usually I would have to phone up and wait in a queue to speak to someone. It was a simple process. Reviewed on: 20th March 2021

Digital assistance

So efficient and effective.Seemless process Reviewed on: 20th March 2021

Pleasure to deal with

Very helpful and quick response Reviewed on: 20th March 2021

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