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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and efficient

Really quick, efficient and straightforward Reviewed on: 20th March 2021

dineth lakshan

good service all time and very quickly service s so i’m proud of the part of the client i want to wish all team managers and officials head quarters doing great job thank you Reviewed on: 20th March 2021

Easy to use digital banking

Using Cora and the link that was sent I thought was really easy to use and if you don't get the information you want then "she" will transfer you to an agent, so all good stuff. Reviewed on: 20th March 2021

Quick and easy to use. I'm always directed where I need to be

Whether a card is lost or you forget yr log in details Cora is there to help. Brilliant Reviewed on: 20th March 2021

money in the pocket

the app is carried with me 24 hours a day and is likely a married couple. Reviewed on: 20th March 2021

Great service

I was given all the relevant information I needed with no jargon. Great service will definitely use this service again. Reviewed on: 20th March 2021

Using CORA was a brilliant experience.

I had some difficulty with my online banking registration and consulting Cora and getting the right support was very helpful. Reviewed on: 20th March 2021

Great service,

Dont want to go around the houses when banking, Nat West on line support makes things simple and easy, leaving me to get on with the more important things in my schedule Reviewed on: 20th March 2021

very helpful and easy to use

easy to use and helpful. Especially useful out of hours and avoiding wait for telephone to be answered. Reviewed on: 20th March 2021

Helpful.understanding.informative

I have been with this bank for years. Always informed on whats going on & always willingness to help when needed Reviewed on: 20th March 2021

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