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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good

Was very helpful to me and made everything so clear. Reviewed on: 19th March 2021

Very easy to use

Very happy with this service quick and easy Reviewed on: 19th March 2021

fast service and problem solving

fast service and solving my problems. I am very pleased and recommend to others Reviewed on: 19th March 2021

Help with lost pin

Answered questions fast and easy to understand Reviewed on: 19th March 2021

left money

much easier talking on line to a person Reviewed on: 19th March 2021

Great sevice

Easy to use and helped me with my issue but could be more personal in the responses rather than so off a script and indirect Reviewed on: 19th March 2021

Great customer service

Great online features and friendly /helpful customer service. Reviewed on: 19th March 2021

will never change from NATWEST

It is great ! I needed to change my address and it was so easy and quick, no struggles or unnecessary typing and chating. Reviewed on: 19th March 2021

Use

Rather talk to a body that be queried by a soulless computer Reviewed on: 19th March 2021

Appreciate the speed and easiness

Just wanted to transfer some money which was made easy with the speed and accuracy with this app thank you Reviewed on: 19th March 2021

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