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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Prompt efficient instructions and wonderful anticipation of the help dim-wits like me need

I needed to obtain proof of my previous address which I obtained with Cora's help from my Bank statement. She was very patient and tactful. Then she even helped me to update my address to the new one. Wonderful service Reviewed on: 19th March 2021

Excellent online guidance and response

A simple and easy to use service Reviewed on: 19th March 2021

Fast chat service

helpful with quick and simple queries Reviewed on: 19th March 2021

appericiation

i got my problem solved in very few minute and its very clear to understand Reviewed on: 19th March 2021

Humans are finished

Get rid of any human contact less wages more for shareholders.yippee Reviewed on: 19th March 2021

Excellent information

Straight forward information and easy to understand Reviewed on: 19th March 2021

Top top top bank

Been using NatWest Bank for couple of years now and I and have nothing to complain but to appreciate. Thank you NatWest for the service. Reviewed on: 19th March 2021

Lost PIN

Great step by step instructions to do from the app Reviewed on: 19th March 2021

Uncomplicated

Clear instructions and easy to follow . Questions relevant to the inquiry Reviewed on: 19th March 2021

Simple online digital assistant

Quick and easy to use assistant, in plain easy to understand phrases gets the questions answered and jobs done. Reviewed on: 19th March 2021

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