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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

customer friendly, always put people first

Always striving to be customers first priority, and security and ease of use and flexible and helping with anything that requires to be done Reviewed on: 19th March 2021

Easy and fast

I saved a lot of time to change my address. Reviewed on: 19th March 2021

Pin request

Fast and efficient response. Easy to follow and quick replies. Reviewed on: 19th March 2021

Change Address

Very quick and easy, good to do it online Reviewed on: 19th March 2021

Online assistant is great

So quick and easy to use - much better than having to phone up and go through numerous options Reviewed on: 19th March 2021

Options made easy

Direct and to the point. Just what I was hoping for. Thank you. Reviewed on: 19th March 2021

Quick result

Reactivate isa account, cora was quick , efficient and resolved Reviewed on: 19th March 2021

the emerald atlas

very quick service, quick and helpful responses Reviewed on: 19th March 2021

Great

Great service, easy to use and much quicker than phone calls Reviewed on: 19th March 2021

Solved problem quickly

Debit out if date soon advice given Reviewed on: 19th March 2021

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