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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy

5
It was very quick and easy to change address Reviewed on: 18th March 2021

Sorted out really quickly the request.

5
Very satisfied and pleased with this service. Reviewed on: 18th March 2021

Easy

5
When I see digital I automatically think oh no, but this was quick and easy. Well done Cora Reviewed on: 18th March 2021

They were very helpful with my query

5
They were very helpful with my query Reviewed on: 18th March 2021

Online chat with Cora

5
Very easy to use, questions relevant, response brilliant. Reviewed on: 18th March 2021

Instant help

5
Really really helpful service that gave me all the information I needed within a few seconds. Saved me having to ring up and solved my issues within minutes. Reviewed on: 18th March 2021

Quick and easy

5
I just asked a question - how to order a cheque book. The response came back immediately and easily. Reviewed on: 18th March 2021

very helpful

5
Easy to use, and straightforward! Reviewed on: 18th March 2021

Great assistant

5
Quick and easy to understand very helpful Reviewed on: 18th March 2021

Very helpful

5
Could not fault cora she sort me out transferring money Reviewed on: 18th March 2021
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