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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Simply useless

Why do you ask. Surely feedback has told you that apart from the simplest tasks for which assistance should not be required by anyone with any ability the app is pretty useless and very irritating. Reviewed on: 8th February 2023

Very good

very good and simple , good , thank you Reviewed on: 7th February 2023

Simply amazing

The assistance I got from Cora was top notch, and I couldn't ask for anything else. Truly amazing Reviewed on: 7th February 2023

Cora is not very AI

Like all AI the range of help on offer mujst be limited to capacity. As with other "Cora" style "assistants" it is more often ujnhelpful than it is helpful. Customer service requires personal contact. Reviewed on: 7th February 2023

Awful!

It is absolutely awful. It kept me waiting for ages, put me through to someone really who then put me back on the long waiting list! Reviewed on: 6th February 2023

ALL LOAN TRANSACTIONS

I tried and am still trying to get a total review of my 4 month loan account but I received no positive reply from the " cora" output - which is a great Shame because I cannot get answers elsewhere so Im not best pleased Reviewed on: 6th February 2023

Poor consultation

I have been trying to tell the bank my email address is incorrect. So your unable to help me. Dealing with Cora is like pushing water up hill. I am in my late 70’s and I just want to chat to some one. Re my account. I organised a phone call 11am nothing has come through so I am still awaiting help. There is a NatWest where I go once a month would there be some once who I could talk to the branch is in Eastcote Pinner area. Reviewed on: 6th February 2023

Easy and fast

Can answer for most of your questions Reviewed on: 6th February 2023

Not always accurate

Sometimes I did get the right answers, but at time the advice was simply wrong. There is no follow up with the same agent so the answers are inconsistent and there is no conversation flow with real agents. Reviewed on: 4th February 2023

AVOID

After un-installing the App from my iPad last October 2022 I continued to get a prompt to go to the App to obtain a code so that I could purchase on line.. After waiting to see a bank rep in Canterbury, Allison, (45minutes) I was told my issue had been resolved, not true! I then had to speak to Cora, hopeless! I was then told by Abiola that the tech team would resolve my problem. no! then I spoke to Saleem who proceeded to cut me off. I had to call back and finally spoke to Shannon who seemed the only natwest employee who knew what she was talking about and got rid of the App for me so, Hallelujah Reviewed on: 4th February 2023

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