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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good

I love your company and then it won’t open me please and take me my my account of the month Reviewed on: 17th March 2021

To much typing

Took ages to do! Didn’t understand the instructions Reviewed on: 17th March 2021

The best bank.

I always find the staff very friendly and efficient Reviewed on: 17th March 2021

Excellent with customers who are disabled and are suffering from pain attacks and anxiety and depression and mental health illness

Really pleasant experience with all the customers and especially with people who have disabilities and are not keen on talking on the phone and who suffers from mental health illness and really bad anxiety issues and panic attacks as well the staff are amazing Reviewed on: 16th March 2021

Easy to use

Simple to use instructions, easy to navigate and achieve results Reviewed on: 16th March 2021

Smart assistant

Cora was great today. Excellent work and smooth sailing. Reviewed on: 16th March 2021

Effortless interaction

Very impressed...got my answer at the touch of a key Reviewed on: 16th March 2021

Professional Helpful Service

Very professional & helpful resolve all the issue. keep it up. Many Thanks Reviewed on: 16th March 2021

Cora

Extremely helpful and precise with instructions Reviewed on: 16th March 2021

Very easy to use

Changing my home address was so easy and saved me making a trip to a branch during these Covid times Reviewed on: 16th March 2021

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