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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Online response

Quick response to my question with the details on how to resolve the issues. I would recommend both the service and Cora Reviewed on: 16th March 2021

online support

Very clear communication and my enquiry was quickly dealt with. Reviewed on: 16th March 2021

Automated help online

So easy to use , gives automated options so you don't have to type anything out and gives you the relevant information Reviewed on: 16th March 2021

Splendid service

Nice and easy dealing with you. Thank you Reviewed on: 16th March 2021

Concise fast service

Excellent experience My query about a duplicated card payment to buy an item on line was dealt with quickly and concisely. All the relevant information that I required was made available to me and I was left clear as to where I stood and what to do next. Reviewed on: 16th March 2021

Quick and easy

Easy to follow but possibly a tad fast. Reviewed on: 16th March 2021

Cora - excellent!

Easy to navigate, good range of options. Didn’t have to wait. Reviewed on: 16th March 2021

giohappy with the service my answers quickly.No hassel

happy with the service provided.No issues. will try what i was asked and see if i can succeed Reviewed on: 16th March 2021

Very quick to respond to queries

I used the chat for a query and they answered straight away Reviewed on: 16th March 2021

The very helpful Cora

When I wanted to address a transfer between my accounts, Cora made the process very speedy and easy. I am impressed! Reviewed on: 16th March 2021

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