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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast and clear

Understood what I needed very quickly and the service was efficient. Reviewed on: 16th March 2021

Pleasantly surprised

I’ve used Cora a few times and have found it to be a very useful service Reviewed on: 16th March 2021

Efficient and easy service

I needed to change my correspondence address and it was done quickly and efficiently. Reviewed on: 16th March 2021

Superb service

My query was answered quickly and efficiently Reviewed on: 16th March 2021

Drop Down Menus

Drop Down Menus with very clearly defined criteria, enabled me to access the advice I required very quickly Reviewed on: 16th March 2021

Change made easy

Cora has made what I expected to be a huge change process into a speedy exchange almost childlike in its simplicity but not in efficiency. Reviewed on: 16th March 2021

Miss A Morris

Always ready to help quickly and always polite. Reviewed on: 16th March 2021

very helpful, job done that was requested

helpful, job done and it was easy to do Reviewed on: 16th March 2021

Helpful service

I'm not tech savvy so the service guided me Reviewed on: 16th March 2021

Excellent service

Cora is easily accessible, quick response and gives outstanding service Reviewed on: 16th March 2021

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