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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

Quick and simple to use and very quick to reply Reviewed on: 16th March 2021

Quick resolution of tehnical query.

Very fast response and useful information. Reviewed on: 16th March 2021

No waiting time and very efficient process for changing address

The process was easy to use and fast Reviewed on: 16th March 2021

Chat - Change of Details

The experience was simple, effective and speedy. Not having to use a telephone as I am in an open plan office was very helpful. Definitely recommend Cora. Reviewed on: 16th March 2021

Cora

This is the first time I have used Cora and very easy to use Reviewed on: 16th March 2021

About pending transaction

I got excellent help, the explanation was every clear and understood thank you. Reviewed on: 16th March 2021

Its a great service

I was happy and satisfied with the help i received Reviewed on: 16th March 2021

Great!

Depending to the customer formatting the question Cora gets a bit confused. But overall it’s great? Reviewed on: 15th March 2021

Really easy

I didnt need to wait until the next day - it's 11pm and I've forgotten my pin so cora was able to request a reminder. Done. Easy! Reviewed on: 15th March 2021

Easy to use, straightforward instructions

As titled above. Very efficient. Reviewed on: 15th March 2021

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