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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

10

All good, good service, must be options for cancilation Reviewed on: 15th March 2021

Change of personal details

Easy to deal with and hassle free Reviewed on: 15th March 2021

So real!

Really feels like I am dealing with a real person. Reviewed on: 15th March 2021

Easy to navigate and efficient

The change of address option was very user friendly and fast. Reviewed on: 15th March 2021

Cora - super easy!

I had a simple question that required a simple response, which is exactly what I got from Cora! Very swift and really easy. Reviewed on: 15th March 2021

On line banking

New the answer straight away was very simple after told how to do it Reviewed on: 15th March 2021

Cora sorted out my problem in less than 5 minutes

Natwest and cora could not get any better than that. Brilliant service today. Many thanks. Reviewed on: 15th March 2021

Excellent

Very easy to use and constructive support provided Reviewed on: 15th March 2021

Easy to use

Very easy to use the Chat on the system and also very quick. Reviewed on: 15th March 2021

Easy and quick to use

All query done in seconds, most impressed Reviewed on: 15th March 2021

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