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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very quick and easy

My problem was resolved in minutes. Click buttons for yes and no help to make things just that bit easier too! Reviewed on: 15th March 2021

Great

Very helpful and quick. No difficulties experienced. Great and friendly. Reviewed on: 15th March 2021

Banking question

Cora was great and answered all of my questions very quickly. Reviewed on: 15th March 2021

Very helpful

Very helpful and found it easy to use and understanding thankyou Reviewed on: 15th March 2021

Very happy customer

It was very quick and easy to update my address today. Thank you. Reviewed on: 14th March 2021

Very quick and easy service.

Great first impression! I'm not the best at using technology, so I was happy to see how quick and simple the service is. Reviewed on: 14th March 2021

Easily accessible

Like the ease of navigation of the website Reviewed on: 14th March 2021

Instant access and an immediate response

Very helpful and really user friendly Reviewed on: 14th March 2021

Simple and easy

Good precise questions and answers with easy to understand advice Reviewed on: 14th March 2021

Easy peasy lemon squeezie!

I needed to reactivate my ISA and used Cora to do so. No less, no fuss, on a Sunday evening. One less thing to have to worry going out to do. Reviewed on: 14th March 2021

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