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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Speedy response

Good speedy response, reassuring Reviewed on: 13th March 2021

Easy to use system

Never used this part before so found it very easy. Reviewed on: 13th March 2021

Very easy

It's very easy to use and very useful Reviewed on: 13th March 2021

Always satisfied with reply to my inqueries

Very easy to use and very helpful Reviewed on: 13th March 2021

Simple!

Cora is easy to use, innovative and perfect for the natwest brand. Reviewed on: 13th March 2021

Best bank

Always helpful and the messenger service is always great Reviewed on: 13th March 2021

The best digital assistant I have used by a mule

I usually hate using pop up helpers but this one actually works and works very well. Reviewed on: 13th March 2021

The best

I did what I need very quickly and Reviewed on: 13th March 2021

Simple and straightforward answers

Thank you for your help today, Cora. The shortfall in full stars for recommending is only because of the banks’ limited facilities and therefore usefulness/helpfulness/ability to do business with the customer. Reviewed on: 13th March 2021

Mony

I sent to chime money to my friend she don’t receive it third time I send £50 she receive it but the money before she not receive it 4 hundred pound Reviewed on: 13th March 2021

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