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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Hard to understand

Still need to get a new card how do i fill in the form Reviewed on: 13th March 2021

Efficient

Very easy and very helpful I recommend this service to every NatWest customer very easy and very quick Reviewed on: 13th March 2021

Efficient and pain free

I had to update my account address, the automated system, which was efficient and to the point, was an excellent system to use. Reviewed on: 13th March 2021

Problem gets sorted straight away

Natwest sort out problem straight away and it gets sorted straight away Reviewed on: 13th March 2021

Quick and easy support

Much easier than calling through to their support centre and they have always been able to help with my enquiry whether it's changing account details or information on my accounts. Reviewed on: 13th March 2021

Changing addreess

Very quick and straight forward. Saved me a lot of time. Great innovation! Reviewed on: 13th March 2021

Changing address

She has changed my address for me within a couple of seconds. Great job!! Thank you Reviewed on: 13th March 2021

Very good and quick answer!

I typed my question and got a quick and accurate answer. Reviewed on: 13th March 2021

Very fast and very easy

I thought changing my home address would be very difficult but the online service made the experience very easy and it was so quick. Reviewed on: 13th March 2021

Restart isa account

I restarted my isa account with cora digital and it was straight forward and I didn't have to go to my branch Reviewed on: 13th March 2021

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