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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Effortless banking

During the pandemic, visiting the bank was a strain on everyone concerned. On line is so easy & hassle free to do. Reviewed on: 11th March 2021

Super quick efficient help

Used several times to solve problems quickly. So efficient and saves so much time on hold which no one lives for Reviewed on: 11th March 2021

Very useful

Fast & easy to use. Use of preset responses helped make it easy to use Reviewed on: 11th March 2021

Great interface. Clear and concise.

Didn’t even have to find where to find Cora, just clicked and was directed right there, my question answered and dealt with in no time at all. Reviewed on: 11th March 2021

Easy, fast, nlooking forward to savingo problem

I liked the preset info. No waiting for assistant to type etc Reviewed on: 11th March 2021

Amazing

I was unsure on how well I would be able to solve my issues, due to the current situations, however the system "Cora" made it super easy and very quick. Reviewed on: 11th March 2021

Most helpful online instructions

I wanted to re activate a dormant ISA and the online help was clear and concise Reviewed on: 11th March 2021

Quick and easy help

Change of address details carried out in less than a minute Reviewed on: 11th March 2021

Simple and easy to use

To get a simple cahnge to your account done this works wonders. Saves time not waiting in long phone queues. Reviewed on: 11th March 2021

Very quick and efficient

Very efficient and straightforward. Wish all on-line help was like this. The in-branch staff are also very helpful and efficient. Reviewed on: 11th March 2021

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