Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

No time waiting it is so easy

There is no fuss or time wasting to get answers Reviewed on: 11th March 2021

Quick and easy to use

I received help from Cora straight away. My problem was sorted out immediately without any fuss. Reviewed on: 11th March 2021

quick professional

she was very helpful answer all my questions very quick and professional Reviewed on: 11th March 2021

Always happy

Cora can always put me in the right direction Reviewed on: 11th March 2021

Card question

Wanted to know if my card was on its way. Cora answered quickly and politely and solved the problem. Reviewed on: 11th March 2021

Fantastic service

I needed an iban and swift number for a refund, I was given the information as to how to find within seconds! Reviewed on: 11th March 2021

Fab bank

Have banked with the NatWest since I got married, I find them quick efficient friendly very helpful. I will never bank with anybody else. NatWest have helped me and my husband over the years and now my daughter banks with them Reviewed on: 11th March 2021

Superfamily answers

My question was answered swiftly and perfectly Reviewed on: 11th March 2021

Good service

Gave me all the answers I needed Reviewed on: 11th March 2021

Change of Address

Able to assist successfully without me having to visit a branch Reviewed on: 11th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

App (discontinued)
from Yolt (inactive) 4.87 from 607 reviews
Real time receipts
from Flux 4.88 from 99 reviews
Robo Advisor (discontinued)
from Money on Toast (inactive company) 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub