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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful

Easy to access and helpful , answers quickly and efficiently with diffrent options Reviewed on: 10th March 2021

Excellent service always

Every time quick help is handy. With the bank 10 years I always had information of changes by post or email. Recommend newest business banking. Reviewed on: 10th March 2021

VISA DEBIT CARD REJECTION

I WAS ASKING WHY MY VISA DEBIT CARD IS NOT ACCEPTED AT TESCO FUEL PUMPS BUT ACCEPTED AT THE PAYMENT KIOSK. i DO NOT HAVE THIS PROBLEM WITH ASDA. Reviewed on: 10th March 2021

Just perfect, very real

I asked Cora some challenging questions about banking, including limits and how to do bank transfers. Was as good as dealing with a human. Reviewed on: 10th March 2021

I love Cora

As usual fast and very helpful, I’m so happy with Cora Reviewed on: 10th March 2021

Quick

The service was quick and easy to use and I got answers to my question in moments! Reviewed on: 10th March 2021

Excellent simple process that helps me easily

perfect product so simple to use and easy to understand so impressed how much info it picks up and points you in the right direction very happy Reviewed on: 10th March 2021

Digital help

I wanted to know how to switch to paperless statements and in less than 2 mins had the answer Reviewed on: 10th March 2021

Easy to use.

Easy to use and quick to get the outcome I was looking for. Reviewed on: 10th March 2021

using Cora

Cora solved my problem which was low battery strength in my NatWest Card Reader very efficiently Reviewed on: 10th March 2021

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